Welcome to Limitless Biotech. We value our customers and strive to provide high-quality products and exceptional service. This Refunds and Returns Policy explains the terms and conditions governing returns, refunds, replacements, and order cancellations for purchases made through https://limitlessbiotechpeptides.com/.
Please read this policy carefully before placing an order.
General Policy
Due to the nature of our products, all sales are considered final unless otherwise specified in this policy. We encourage customers to carefully review product descriptions, quantities, and order details before completing a purchase.
If you experience an issue with your order, we will work with you to find a fair and reasonable solution.
Eligibility for Returns
Customers may be eligible for a return or replacement under the following circumstances:
- The product received is damaged during shipping.
- The incorrect product was shipped.
- The product is defective upon arrival.
- The order is incomplete or missing items.
To qualify for a return or replacement request:
- You must contact us within 7 days of receiving your order.
- The product must remain unused and in its original packaging whenever possible.
- You must provide proof of purchase and supporting documentation, such as photographs of the product and packaging.
Non-Returnable Items
For safety, quality control, and product integrity reasons, the following items are generally not eligible for return:
- Opened products
- Used products
- Products with broken seals
- Products damaged due to misuse, mishandling, or improper storage
- Clearance, promotional, or final sale items
- Gift cards or store credits, if applicable
We reserve the right to refuse returns that do not meet these conditions.
Damaged or Incorrect Orders
If your order arrives damaged or if you receive the wrong product, please notify us within 7 days of delivery.
To expedite your request, please include:
- Your order number
- Your full name
- A description of the issue
- Clear photographs of:
- The product received
- The packaging
- Any visible damage
Upon review, we may offer:
- A replacement product
- A store credit
- A refund, where appropriate
Missing Packages
If tracking information indicates that your package was delivered, but you have not received it, please:
- Verify the shipping address provided at checkout.
- Check with household members, neighbours, or property management.
- Contact the shipping carrier.
If the package cannot be located, please contact our customer support team for assistance.
Limitless Biotech is not responsible for packages lost due to incorrect shipping information provided by the customer.
Return Authorization Process
Before returning any item, customers must first obtain a Return Authorisation from our support team.
To request a return:
Step 1
Email us at:
info@limitlessbiotechpeptides.com
Step 2
Include:
- Full name
- Order number
- Product name
- Reason for return
- Photographs if applicable
Step 3
Wait for approval and return instructions before shipping any product.
Unauthorised returns may be refused or returned to the sender.
Return Shipping Costs
Unless the return is due to our error, customers are responsible for return shipping costs.
Examples include:
- Ordering the wrong product
- Ordering the wrong quantity
- Changing your mind after purchase
If the return results from:
- Our shipping error
- A defective product
- A damaged shipment
Limitless Biotech may reimburse reasonable return shipping expenses or provide a replacement at our discretion.
Refund Processing
Once an approved return is received and inspected, we will notify you regarding the status of your refund.
Approved refunds may be issued to the original payment method.
Refund processing times vary depending on your payment provider but generally occur within:
5–10 business days
after approval.
Original shipping charges are generally non-refundable unless the return is due to our error.
Order Cancellations
Orders may be cancelled before shipment.
To request a cancellation, contact us immediately at:
info@limitlessbiotechpeptides.com
If an order has already been processed or shipped, cancellation may no longer be possible.
Refused Deliveries
Customers who refuse delivery of an order without prior authorisation may be responsible for:
- Return shipping charges
- Original shipping costs
- Applicable processing fees
Any refund issued for a refused shipment may be reduced by these costs.
Chargebacks and Payment Disputes
If you experience an issue with your order, we encourage you to contact us directly before initiating a chargeback or payment dispute.
Our customer service team will make reasonable efforts to resolve concerns promptly and fairly.
Fraudulent chargebacks may result in the suspension of future purchasing privileges.
International Orders
International customers are responsible for:
- Customs duties
- Import taxes
- Regulatory compliance within their jurisdiction
Limitless Biotech is not responsible for delays, confiscations, customs holds, or additional charges imposed by customs authorities.
Limitation of Liability
To the maximum extent permitted by applicable law, Limitless Biotech shall not be liable for indirect, incidental, consequential, or special damages arising from product purchases, shipping delays, or product use.
Our maximum liability shall not exceed the purchase price paid for the affected product.
Policy Changes
We reserve the right to modify this Refunds and Returns Policy at any time without prior notice. Changes become effective immediately upon posting on our website.
Customers are encouraged to review this page periodically.
Contact Information
If you have questions regarding this Refunds and Returns Policy, don’t hesitate to get in touch with us:
Limitless Biotech
Website: https://limitlessbiotechpeptides.com/
Email: info@limitlessbiotechpeptides.com
Address: 816 S Mansfield Ave
Los Angeles, CA 90036-4966
USA
We appreciate your trust in Limitless Biotech and are committed to providing professional service and support throughout your shopping experience.